Distance Sales Agreement

ARTICLE 1 — PARTIES

1.1. PROVIDER

• Legal name: SOLE SPOR TESİS İŞLETMECİLİĞİ VE DANIŞMANLIK LİMİTED ŞİRKETİ
• Address: Halkalı Merkez Mah. Dereboyu Cad. No: 2 İç Kapı No: 1, Küçükçekmece / İstanbul
• Phone: +90 530 038 02 22
• E-mail: info@miravitaspa.com
• Tax office / Tax no: Halkalı / 7730928309
• MERSIS no: 0773092830900001

1.2. CUSTOMER

The natural or legal person who books an appointment and/or makes a payment through miravitaspa.com. The customer's name, phone, e-mail and appointment details are declared by the customer during the booking flow and appear in the confirmation message. The customer is responsible for the accuracy of the information declared.

ARTICLE 2 — SUBJECT

The subject of this Agreement is the provision of the service ordered electronically by the Customer through the Provider's website, whose characteristics and sale price are set out below, and the determination of the parties' rights and obligations under Consumer Protection Law no. 6502 and the Distance Contracts Regulation.

ARTICLE 3 — DETAILS OF THE SERVICE

The type of service, session duration, branch, appointment date and time and the VAT-inclusive sale price appear on the summary screen shown to the Customer at the final step of the booking flow and in the confirmation message sent to the Customer. This information forms an integral part of this Agreement.

Prices published on the site are in Turkish Lira and include VAT. Unless expressly stated otherwise, the price covers only the session that is the subject of the Agreement.

ARTICLE 4 — GENERAL PROVISIONS

4.1. By approving this Agreement and the Preliminary Information Form electronically, the Customer acknowledges having been correctly and fully informed of the essential characteristics of the service, the VAT-inclusive sale price, the payment method, the performance conditions, the right of withdrawal and its exceptions, and the Provider's full trade name and contact details.

4.2. The service is performed in person at the selected branch on the date and time chosen by the Customer and confirmed by the Provider. As the service is not a physical good, there is no shipping or physical delivery.

4.3. A booking request becomes final when confirmed by the Provider by phone, WhatsApp or e-mail. No Agreement is deemed concluded for unconfirmed requests.

4.4. The Customer is obliged to answer health-related questions truthfully before the appointment. In cases such as pregnancy, chronic illness, skin conditions or recent surgery, the service is performed only with medical approval or not at all. The Customer is responsible for the consequences of false or incomplete declarations.

4.5. The service is not performed on persons under 18 without the consent of a parent or guardian.

4.6. If the Provider cannot perform the service due to force majeure or extraordinary circumstances, it notifies the Customer within 3 days of becoming aware and refunds any amount collected within 14 days.

4.7. Images on the site are for illustration purposes; details of performance may vary based on the therapist's assessment.

4.8. Payment is collected through iyzico, the licensed payment institution the Provider works with, using 3D Secure. Card details are never seen or stored by the Provider.

ARTICLE 5 — PERFORMANCE (DELIVERY)

The service is performed on the confirmed appointment date and time, at the branch selected by the Customer, to the Customer in person. If the Customer arrives after the appointment time, the session is performed within the remaining time without exceeding the planned end time, and no price reduction applies.

ARTICLE 6 — RIGHT OF WITHDRAWAL

6.1. As a rule, the consumer has the right to withdraw within 14 days of the conclusion of the contract without giving any reason and without paying a penalty.

6.2. However, under Article 15/1-(g) of the Distance Contracts Regulation, contracts for leisure-time services that must be performed on a specific date or period are an exception to the right of withdrawal. Spa, massage and wellness appointments tied to a specific date and time fall within this scope, and the right of withdrawal cannot be exercised for such services.

6.3. Under Article 15/1-(h), the right of withdrawal also cannot be exercised for services whose performance has begun with the Customer's consent.

6.4. Where the right of withdrawal cannot be exercised, cancellation and refund requests are governed by Article 7 of this Agreement and by the Delivery and Refund Terms.

ARTICLE 7 — CANCELLATION, CHANGES AND REFUNDS

7.1. For cancellations received more than 24 hours before the appointment, any amount collected is refunded in full or the appointment is rescheduled free of charge.

7.2. For cancellations received less than 24 hours before the appointment, no refund is made as capacity has been reserved for the Customer; subject to availability, the appointment may be rescheduled once.

7.3. In case of non-attendance (no-show), no refund or rescheduling is provided.

7.4. Refundable amounts are returned to the card or account used for payment within 14 days at the latest from the date the request reaches the Provider. The time it takes to appear on the card depends on the bank.

ARTICLE 8 — DEFAULT

If the Customer defaults on payments made by credit card, the Customer accepts being liable to the bank under the credit card agreement between the Customer and the card-issuing bank. In such a case the bank may take legal action; the Customer is responsible for the resulting costs and attorney's fees.

ARTICLE 9 — PROTECTION OF PERSONAL DATA

Personal data shared by the Customer under this Agreement is processed in accordance with Personal Data Protection Law no. 6698. For details, please see the KVKK Disclosure Notice and the Privacy Policy.

ARTICLE 10 — DISPUTE RESOLUTION

For disputes arising from this Agreement, the Consumer Arbitration Committees at the Customer's place of residence or where the transaction took place have jurisdiction up to the monetary thresholds announced by the Ministry of Trade; above those thresholds, the Consumer Courts have jurisdiction.

ARTICLE 11 — ENTRY INTO FORCE

By creating a booking through the site and/or completing payment, the Customer is deemed to have accepted all terms of this Agreement. The Agreement is concluded and enters into force on the date it is approved electronically by the Customer.