Delivery and Refund Terms

1. General

This document sets out the delivery (performance), cancellation and refund terms for the spa and wellness services offered by SOLE SPOR TESİS İŞLETMECİLİĞİ VE DANIŞMANLIK LİMİTED ŞİRKETİ ("the Provider") through miravitaspa.com. By booking an appointment and/or making a payment through the site, you confirm that you have read and accepted these terms.

Provider Details

• Legal name: SOLE SPOR TESİS İŞLETMECİLİĞİ VE DANIŞMANLIK LİMİTED ŞİRKETİ
• Address: Halkalı Merkez Mah. Dereboyu Cad. No: 2 İç Kapı No: 1, Küçükçekmece / İstanbul
• Phone: +90 530 038 02 22
• E-mail: info@miravitaspa.com
• Tax office / Tax no: Halkalı / 7730928309
• MERSIS no: 0773092830900001

2. Nature of the Service and "Delivery"

What is sold is not a physical product but a service performed in person at our premises on a booked appointment. There is therefore no shipping or physical delivery. For the purposes of this document, delivery means performing the selected service at the confirmed date, time and branch.

Once your booking request reaches us, it is confirmed within 24 hours by phone, WhatsApp or e-mail. The appointment becomes final only when we confirm it; unconfirmed requests do not constitute a contract.

The service is performed in line with the health information you declare and the therapist's assessment. If it is considered unsuitable on health grounds, the service is not performed and any amount already collected is refunded in full.

3. Payment

Payments taken through the site are collected via the iyzico payment infrastructure with 3D Secure verification. Your card details are never seen, recorded or stored by the Provider; payment data is transmitted directly to the licensed payment institution.

You may also pay on site on the day of your appointment. In that case the refund provisions below apply only to amounts actually collected.

Prices shown on the site are in Turkish Lira and include VAT. Price changes and campaigns do not affect appointments already confirmed before the change.

4. Changes and Cancellations

• For cancellations received more than 24 hours before the appointment, any amount collected is refunded in full, or the appointment is rescheduled free of charge.
• For cancellations received less than 24 hours before the appointment, no refund can be made, as the therapist and session capacity have been reserved for you. Subject to availability, the appointment may be rescheduled once.
• If you do not attend (no-show), no refund or rescheduling is provided.
• If you arrive late, the session is performed within the remaining time without exceeding the planned end time, and no price reduction applies.

Cancellation and change requests can be sent to info@miravitaspa.com or +90 530 038 02 22. The time the request reaches us is decisive.

5. Refunds

Where a refund is due, the amount is returned to the card or account used for payment within 14 days at the latest from the date the request reaches us. Cash refunds are not made.

The time it takes to appear on your statement depends on your bank and usually takes 2–10 business days. That period is the bank's responsibility.

6. Right of Withdrawal and Its Exception

Under Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation, consumers generally have a 14-day right of withdrawal.

However, under Article 15/1-(g) of the Distance Contracts Regulation, contracts for accommodation, transport of goods, car rental, catering and leisure-time services that must be performed on a specific date or period are excluded from the right of withdrawal. Spa, massage and wellness appointments tied to a specific date and time fall within this exception.

Accordingly, cancellations and refunds for booked services are governed by sections 4 and 5 above rather than the 14-day withdrawal right. Under Article 15/1-(h), the right of withdrawal also cannot be exercised for services whose performance has begun with the consumer's consent.

7. If We Cannot Provide the Service

If we cannot honour an appointment due to therapist unavailability, technical failure, force majeure or similar reasons, you will be informed immediately. At your choice, the amount is either refunded in full or the appointment is moved free of charge to a mutually convenient date. No additional charge is made.

8. Complaints and Dispute Resolution

You can send any request, suggestion or complaint about the service to info@miravitaspa.com. Applications are answered within 15 days at the latest.

In case of a dispute, the Consumer Arbitration Committees at your place of residence or where the transaction took place have jurisdiction up to the monetary thresholds announced annually by the Ministry of Trade; above those thresholds, the Consumer Courts have jurisdiction.

9. Contact

• Phone: +90 530 038 02 22
• E-mail: info@miravitaspa.com
• Address: Halkalı Merkez Mah. Dereboyu Cad. No: 2 İç Kapı No: 1, Küçükçekmece / İstanbul